Privacy Policy

1. Introduction

SersweAI ("we," "our," or "us") operates sersweai.com and provides AI automation services to businesses. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide

When you fill out our contact form or book a consultation, we collect:

• Full name
• Email address
• Phone number
• Company name
• Any additional details you include in your message

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source
• Device type and screen resolution

This data is collected through Google Analytics and is used solely to understand how visitors interact with our site so we can improve the experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries: When you submit the contact form, we use your name and email to reply and schedule a consultation.
• To send follow-up communications: We may send a short sequence of emails related to your inquiry, including helpful resources about our services.
• To deliver our services: If you become a client, we use your contact information to manage the engagement.
• To improve our website: Analytics data helps us understand which pages are useful and where visitors encounter friction.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. How We Store Your Data

Your contact form submissions are stored in a Supabase database. Supabase provides enterprise-grade PostgreSQL hosting with row-level security, encryption at rest, and encryption in transit (TLS). Our database is hosted in a secure cloud environment, and access is restricted to authorized personnel only.

We do not store payment information directly. If payment is required for services, it is processed through a separate, PCI-compliant payment provider.

5. How We Send Emails

We use Resend as our email delivery service. When you submit a contact form or we send follow-up emails, Resend processes the delivery on our behalf. Resend may log delivery metadata (such as open rates and bounce information) to ensure reliable delivery. Emails are sent from neil@sersweai.com.

6. Third-Party Services

We use the following third-party services to operate our website and business:

• Vercel: Website hosting and deployment. Vercel may process server logs including IP addresses.
• Supabase: Database storage for contact form submissions and client data.
• Resend: Transactional and follow-up email delivery.
• Google Analytics: Anonymous website usage analytics to help us understand traffic patterns and improve our site.

Each of these services operates under its own privacy policy. We encourage you to review their policies if you have concerns about how they handle data.

7. Cookies

Our website does not use cookies beyond what is essential for functionality. Google Analytics may set cookies to distinguish unique visitors and track sessions. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies, retargeting pixels, or any third-party tracking for marketing purposes.

8. Data Retention

We retain your contact information for as long as it is necessary to fulfill the purpose for which it was collected:

• Contact form submissions: Retained for up to 24 months after your last interaction with us, unless you become a client.
• Client data: Retained for the duration of the engagement and for up to 36 months afterward for reference and support purposes.
• Analytics data: Retained according to Google Analytics' default retention settings (14 months).

You may request deletion of your data at any time (see Your Rights below).

9. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate information.
• Deletion: You can request that we delete your personal data from our systems.
• Opt-out: You can unsubscribe from follow-up emails at any time by replying to any email or contacting us directly.
• Portability: You can request your data in a machine-readable format.

To exercise any of these rights, email us at neil@sersweai.com. We will respond to your request within 30 days.

10. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted database connections, access controls, and secure hosting infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: neil@sersweai.com
• Website: sersweai.com